ASM Research

Carries out moderately complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.

• The candidate should provide very strong Administration skills for M365 SharePoint Online environments, ensuring high availability, performance, security, customer solutions to complex tasks.

• Implement and support SharePoint solutions, including site collections, libraries, and workflows.

• Collaborate with IT and business teams to design and deploy custom SharePoint solutions that meet organizational needs.

• Monitor and troubleshoot SharePoint performance issues, outages, and provide timely solutions to these issues while maintaining customer awareness.

• Provide Tier 3 support, resolving complex technical issues and working closely with customers to ensure satisfactory outcomes for all issues raised.

• Plan for new technologies and updates within the M365 environment focused on SharePoint.

• Utilization of ShareGate for efficient migration from classic sites to modern and storage reporting metrics.

• Provide ongoing support to end-users, helping them effectively utilize SharePoint tools and features.

Minimum Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.

• 4-6 years of experience in information technology, systems administration or other IT related field, with 3 to 5 years of experience as a SharePoint Administrator

Other Job Specific Skills

• Proficiency in Microsoft 365, including SharePoint Online, Teams, OneDrive, and Power Automate, and Purview.

• Strong understanding of SharePoint architecture, best practices, and future Microsoft upgrade paths.

• Hands-on experience with ShareGate for SharePoint migration and management.

• Excellent problem-solving skills and attention to detail with solid communication and interpersonal skills.

• Strong customer service skills with experience in providing Tier 3 support.

• Exceptional customer service skills.

• Experience with ServiceNow a strong plus.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.